Americans and Washington

The American Customer Satisfaction Index (ACSI) has just released its report for 2014.  The intention of this survey is to measure the level and the quality of customer satisfaction from the various public and private institutions.  What sticks out in this report?  Americans view the federal government as dreadful.  Americans are more dissatisfied with federal government services than at any time since this survey began.  The survey also found that in three of the four aspects of service – “process,” “information,” and “customer services” – satisfaction with the federal government was at the lowest level ever. The ACSI survey has eleven different private and public organizations that are tested for satisfaction, and all nine of the different categories of private institutions are ranked higher by Americans than the federal government.  There are two levels of “government” service tested,...(Read Full Article)

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