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October 18, 2013
Healthcare.gov: 'Even if they had a perfect system, it still won't work.'
USA Today asked several tech experts about the Obamacare website, healthcare.gov and their conclusion is very bad news for the administration; the site needs a "total overhaul": Recent changes have made the exchanges easier to use, but they still require clearing the computer's cache several times, stopping a pop-up blocker, talking to people via Web chat who suggest waiting until the server is not busy, opening links in new windows and clicking on every available possibility on a page in the hopes of not receiving an error message. With those changes, it took one hour to navigate the HealthCare.gov enrollment process Wednesday. Those steps shouldn't be necessary, experts said. And this is with traffic down 88% from the first week. Yikes. "I have never seen a website - in the last five years - require you to delete the cache in an effort to resolve errors," said Dan Schuyler, a director at Leavitt Partners, a health care group by former Health and Human Services...(Read Full Post)