Last month, I needed to submit some forms to a county office, so I went online to learn the procedure.  As I examined the site, I discovered that the link for online submission was down.   Fortunately, I had a hard copy of the paperwork saved from a prior year, and I figured I would simply update the information by hand and drop it off at the county office in person.  I finished the arduous, fill-in-the-boxes process and delivered the packet a week ahead of its required deadline.  Three weeks later, I received my own forms in the mail, returned to me with a note attached that explained how the office no longer accepts hard copies, but requires online submission.Because the deadline had long since passed and I now faced penalty, I quickly phoned the office to discuss the matter.  The man who answered had no reasons for why my forms were returned and simply replied, “You’re outta luck.”  I demanded his supervisor’s phone number,...(Read Full Post)